Utility Department

Mandatory Language for a Maximum Contaminant Level Violation MCl, RAA Asbestos

City of Devine 303 South Teel Drive Devine, Texas 78016 Phone: 830-663-2804 Fax: 830-663-2208 City Office Hours: 8:00am-12:00pm 1:00pm-5:00pm

 

Utility Department phone lines are answered by the Medina County Sheriff's Office after 5:00pm Monday thru Friday, weekends and holidays.

Clerk: Celina Rodriguez celina.utilities@cityofdevine.com 16 years of City Service
Clerk: Alma Rios-Flores alma.utilities@cityofdevine.com 8 years of City Service
Clerk: Ofilia Pedroza ofilia.utilities@cityofdevine.com 17 years of City Service
Clerk: Joanna Muniz joanna.utilities@cityofdevine.com 3 years of City Service
When you are paying your bill on line and have not set up an account, you will need your account# and the amount of the last payment made. If it’s not letting you set it up you may need to disable your pop up blocker.

The mission of Devine Municipal Utilities is to provide reliable utility service for our owners at the lowest reasonable cost; to maintain and operate facilities that will assure safe potable water and wastewater treatment, giving due consideration to conservation and environmental impacts; and to plan for the future to assure adequate resources with progressive but sound economic reasoning.

Our drive through is availabe from 8:00am to 5:00pm Monday through Friday and is for utility payments only. No walk ups will be accepted for safety reasons.

Payment Options We accept cash, checks, credit or debit cards, money orders and cashiers checks. No post dated checks will be accepted. Effective Oct. 1, 2013 the City of Devine will charge a 5% processing fee on ALL Credit Card Transactions.

Make sure you include your bill stub with your payment. If no stub can be provided, please include the name on the account, address or account number to ensure the proper account is credited.

When you are paying your bill on line and have not set up an account, you will need your account number and the amount of the last payment made. If it’s not letting you set it up an account, you may need to disable your pop up blocker.

The City of Devine has established an Identity Theft Prevention Program which does not allow us to disclosed confidential information to anyone other than the person(s) on the account. Please review our documentation on account identity theft prevention and verification below:

Confidentiality Request Form (Residential Accounts) Confidentiality Request Form (Commercial Accounts) Confidentiality Service Agreement Identity Theft Flyer Identity Theft Flyer (Spanish) New Business Form
SERVICE PROBLEMS

Water Billing Inquiries For water billing inquiries, please contact Customer Service at 830-663-2804.

Water Line Problems The City maintains the mains and service line to the meter. Trouble in the line between the meter and the house is the responsibility of the customer. For Service inquiries, contact the City at 830-663-2804.

Sewer Line Problems The City maintains the mains and lateral lines to the property line tap. Trouble in the line between the tap and the house is the responsibility of the customer. For service inquiries, contact the City at 830-663-2804.

Refuse All refuse collection and disposal within the City is performed by Alamo 1. For service inquiries or problems, please report to 830-663-2804

DEPOSIT RATES
WATER SEWER
Home Owner $40.00 $20.00 =$60.00
Home Owner (non-city resident) $50.00 $50.00 =$100.00
Renter $150.00 $150.00 =$300.00
Home Owner Over 62 $20.00 $10.00 =$30.00
Renter Over 62 $25.00 $12.50 =$37.50
Business * $50.00 $50.00 =$100.00
Active Military $50.00 $50.00 =$100.00
Housing Authority Renters $75.00 $50.00 =$125.00
Contractors/New Construction $225.00 $225.00 =$450.00
  • Hotels, Motels, Laundromats & Restaurants: variable deposit based on the average of the previous occupant’s last three months’ bills.
  • Home owners must provide legal proof of ownership in order to pay Homeowner’s Deposit. No rent or lease to own will be accepted as an ownership.
  • Deposits must be paid in full before services can be connected.
  • Renters must provide a lease agreement from landlord and physical address.
  • Housing Authority Renters include Section 8; these customers need to provide a copy of the Housing Contract or documentation showing they qualified for Section 8.
  • Realtors: in order to have 24 hour water service for inspection, there is a $10 turn-on fee & $10 turn-off fee, which needs to be paid up front.
UTILITIES

Meters are read around the 8th of every month. If you feel there is something wrong with your meter, please notify the city office at (830) 663-2804.

Water, Sewer and Garbage billing payments are due by the 15th of each month (next business day if the 15th falls on a weekend or holiday). Payments may be made at City Hall located at 303 S. Teel Drive or online through our city website, www.cityofdevine.com. When making payments during normal business hours (either in the office or the drive-thru window) please keep in mind that the Clerks are required to give you a receipt. A payment slot is available for drop-off payments; it is located underneath the Drive Thru Window. Please do not drop off cash! After the 15th, a 10% penalty will be added to your current bill, if it has not yet been paid, and your account will be considered past due. If your past due bill is not paid by the 3rd of each month in its entirety, which includes penalty, you will be subject to disconnection; however keep in mind that disconnection dates are tentative and subject to change. On the day of cut-off, customers who come in or drive up to pay after 8:00 a.m. and have not yet been cut-off; will be charged a $10.00 Administrative Fee to avoid the cut-off. If the customer has already been cut-off, a $30 Reconnect Fee and the full balance of your account (past due & current) must be paid before services are restored. We do accept credit cards as a form of payment at the city office or online; however, we are not set up to take credit card payments over the phone. For more information call (830) 663-2804.

A $30 Administrative Fee and the full balance of your account must be paid before services are restored. Customers who reconnect without authorization will be assessed an additional $25 theft of service fee, $12.50 broken lock fee and may be reported to the Police Department for theft of service.

The City will charge a $50.00 fee for anyone who breaks a City lock out device along with a $15.00 labor fee and may be reported to the Police Department for theft of services. Ordinance on Tampering With Water Meter 9-16

WATER RATES

The monthly rates and charges for the sales made of services rendered by the water and wastewater system of the City of Devine, Texas, are hereby established, levied, set and prescribed as follows:

MONTHLY WATER USE (RATE PER 1,000 GALLONS)

Inside City Outside City
Base Rate $22.23 $44.44
Every 1,000 up to 10,000 3.86 4.82/1000
Every 1,000 from 10,001 to 20,000 4.04 4.82/1000
Every 1,000 from 20,001 to 30,000 4.21 4.82/1000
Every 1,000 from 30,001 to 55,000 4.44 4.82/1000
Every 1,000 from 55,001 to 80,000 4.64 4.82/1000
Every 1,000 from 80,001 to 130,000 4.82 4.82/1000
Every 1,000 from 130,001 to 180,000 5.06 5.06/1000
Every 1,000 over 180,000 5.21 5.21/1000
SENIOR CITIZENS - 62 AND OVER
First 2,000 Gallons $22.23 $44.44
Every 1,000 from 2,001 to 10,000 3.86 4.82/1000
Every 1,000 from 10,001 to 20,000 4.04 4.82/1000
Every 1,000 from 20,001 to 30,000 4.21 4.82/1000
Every 1,000 from 30,001 to 55,000 4.44 4.82/1000
Every 1,000 from 55,001 to 80,000 4.64 4.82/1000
Every 1,000 from 80,001 to 130,000 4.82 4.82/1000
Every 1,000 from 130,001 to 180,000 5.06 5.06/1000
Every 1,000 over 180,000 5.21 5.21/1000
Water Rates for Non Residential/Contractors
Non Residential/Contractors
Base Rate $44.44
Every 1,000 up to 10,000 8.62/1000
Every 1,000 from 10,001 to 20,000 8.62/1000
Every 1,000 from 20,001 to 30,000 8.62/1000
Every 1,000 from 30,001 to 55,000 8.62/1000
Every 1,000 from 55,001 to 80,000 8.62/1000
Every 1,000 from 80,001 to 130,000 8.62/1000
Every 1,000 from 130,001 to 180,000 8.62/1000
Every 1,000 over 180,000 8.62/1000

If at any time the Edward’s Aquifer puts a restriction on the City, the City can terminate selling water to Non Residential/Contractors.

These rates are applicable to all sales or service of water. All leakage between a meter and a building is the responsibility of the owner, tenant or occupant of the building.

View the Water Quality Report 2014 here. EAA (EDWARD’S AQUIFER AUTHORITY) FEE: Flat fee for each active water account based on the annual permit fee required from the city by the EAA. This additional flat fee may vary depending on the number of active water accounts.

Reminder:

December, January and February are the months used to average water consumption for the purpose of establishing a customer’s sewer rate for the upcoming year. The water usage will be averaged for each customer and the new sewer rate for the year will be on your March bill. Please be aware of this as you use water during these months. If you have any water leaks or other problems that will cause your consumption to be high, call Devine City Office at 830-663-2804 to inform us of this so that we may take this into consideration when assessing a new sewer charge for your account.
SEWER RATES

Residential Customers: Monthly service charge to be based on the averaged three (3) winter months (December, January, and February) metered water billing for this year.

First 1,000 gallons per month $18.44
All excess of 1,000 gallons $2.95/per 1,000

New Customers: Monthly service charge to be based on the monthly metered water usage for the first three (3) months and thereafter an average of the three (3) winter months.

Sr. Citizen Customers:Base Rate $18.44

Business and Commercial: The monthly service charge is based on the monthly metered water usage:

First 1,000 gallons per month $18.44
All excess of 1,000 gallons $2.95/per 1,000
Minimum Charge $18.44

Reminder:

December, January and February are the months used to average water consumption for the purpose of establishing a customer’s sewer rate for the upcoming year. The water usage will be averaged for each customer and the new sewer rate for the year will be on your March bill. Please be aware of this as you use water during these months. If you have any water leaks or other problems that will cause your consumption to be high, call Devine City Office at 830-663-2804 to inform us of this so that we may take this into consideration when assessing a new sewer charge for your account.
NEW TAPS
WATER TAPS SEWER TAPS
¾” -- $ 1,000.00 6” -- $ 1,000.00
1” -- $ 1,300.00 A reducer will be installed from 6" to 4" @ property line on cleanout
2” -- $ 2,000.00

Customer will pay for the cost of the line extension of water and sewer mains. Cost will be determined by Public Works and will be based on estimated cost of material, labor and/or equipment.

Customer making sewer taps will be responsible for connecting to the city line within 60 days of the date that sewer tap was paid to the city.

TRANSFERRING

If you decide to transfer to a new residence in town, please contact the City Office. In order to transfer your account the account holder must fill out and sign the Request Form in advance for a work order to be issued out. Please keep in mind that all service orders are picked up at 2:30pm and scheduled to be done between the hours of 2:45-3:45 p.m. Monday – Friday. Any work order request placed after 2:30pm will be scheduled for the next work day between the hours of 2:45-3:45 p.m. A $10.00 charge per service will be added to the next month’s bill when accounts are transferred from one address to another.

Keep in mind when transferring, the City will only allow 7 days to keep services on at previous address. If more days are needed, customer will be responsible for paying an extra deposit. Contact City Hall for more information on deposit amounts.

FINALIZING YOUR ACCOUNT

If you decide to move out of the City, please contact the office to finalize your account so that we can update your forwarding address. In order to final your account the account holder must fill out and sign the Request Form in advance for a work order to be issued out. Please keep in mind that all service orders are picked up at 2:30pm and scheduled to be done between the hours of 2:45-3:45 p.m. Monday – Friday. Any work order request placed after 2:30pm will be scheduled for the next work day between the hours of 2:45-3:45 p.m. Please be aware that if the customer doesn’t notify the City to final the account they will continue to accrue charges for two months and will be responsible for the final bill (the city cannot legally final an account until 2 mos. of non-payment).

OTHER INFORMATION

The City will charge $25.00 for each returned check. The City retains the right to terminate utility services immediately if the customer does not pay their account in full. Termination of utility services will be automatic if this is the second insufficient funds check received by the City during the past one (1) year period or if payment was made to avoid disconnection.

If you have any questions, please contact the City Office at (830) 663-2804. Lobby and drive-thru window hours are Monday through Friday, 8 am-12:00 Noon and 1:00 pm-5:00 pm. The night drop (located at the drive-thru window) is available 24 hours a day.

Others charges:

Anyone requesting a work order for service availability will be charged $20.00 per service. The City will do a work order, and complete it within a two week period. If a problem due to unusual circumstances arises, then the city shall extend the period for completing the work order. This service is only provided for empty lots or existing customers wanting to add a service to their account (water & sewer).

The City will not charge for the first service call on a work order, but will charge a $10.00 fee for each service call made after the first call to the same address for the same work order.

  • The City will charge a $10.00 fee for a work order to turn off and turn on water meter, if the customer does not have a valve on their side.
  • Any customer not having a cut-off valve installed will need to install one to be able to turn off their water meter in the event there is a water leak on your side.
  • The City will charge a $50.00 fee for anyone who breaks a City lock out device along with a $15.00 labor fee and may be reported to the Police Department for theft of services.
  • If a customer calls in with water or sewer problem and the problem is on the customer’s side, there will be a charge of $10 added to their bill.
  • Data Logs: a customer can request a data log is they feel their consumption is high. There isn’t a fee for requesting it, but the city will charge $0.25 per page if the customer wants a copy of the data log. A request need to be made to the city and it can take up to two weeks to get the data log completed.
  • Meter Testing: if a customer is not satisfied with the results from the data log & they would like the meter tested, there is a charge for this service, based on what the company charges the city for testing the meter. If the meter is within AWWA standards or registering below the AWWA standards, the customer will be responsible for the cost of the water consumption and the testing fee. If the meter fails to meet AWWA standards of registering above AWWA standards, the city will make any necessary adjustment to the bill & refund the meter testing fee to the customer.
  • Cut-off: if a customer has services interrupted due to an NSF or non-payment, the city requires full payment of the account which includes past due, current and the reconnect fee to have the services restored.

Please review our documentation on water conservation and rebate programs below:

Water Conservation Program (Commercial/Industrial/Agriculture Users) Water Rebate Program Water Survey Program (single Family and Multi-Family Customers) Water Waste Prohibition Policy