| Implementation of Stage 4 Critical Period Implementation of Stage 4 Water Restrictions The Edwards Aquifer has implemented STAGE 4 CRITICAL PERIOD MANAGEMENT in the San Antonio Pool, effective June 6, 2024. We are asking the citizens of Devine to start conserving water by watering early in the morning or at night. We also suggest that you check for any leaks around the house as well as for hung toilets that may be leaking. The City will continue to keep you updated on any further changes on the water restrictions. Edwards Aquifer Authority – Implementation of Stage IV Click here for The City of Devine’s Stage 1 & 2 Water Restrictions: Stage 1 Water Restrictions March 9, 2022 Stage 2 Water Use Restrictions Effective April 11, 2022 Stage 3 Water Use Restrictions Effective June 29, 2023 Stage 4 Water Use Restrictions June 6, 2024 Payments can be made in the office Monday through Friday from 8:00 a.m. to 5:00 p.m. They can also be dropped off after hours in the night drop, which is located below the drive-thru window. We are also encouraging our customers to make online payments. City of Devine 303 South Teel Drive Devine, Texas 78016 Phone: 830-663-2804 Fax: 830-663-2208 City Office Hours: 8:00 am-5:00 pm e-mail: utility.billing@cityofdevine.com The Medina County Sheriff’s Office answers utility department phone lines after 5:00 p.m. Monday through Friday, weekends, and holidays. |
| Utility Clerk Supervisor | Stephanie Martinez | 8 years of City Service |
| Clerk: | Melissa Still | 2 year of City Service |
| Clerk: | Debra Zamora | 1st Year of City Service |
The mission of Devine Municipal Utilities is to provide reliable utility service for our owners at the lowest reasonable cost; maintain and operate facilities that will assure safe potable water and wastewater treatment, considering conservation and environmental impacts; and plan for the future to ensure adequate resources with progressive but sound economic reasoning.
Our drive-thru is open from 8:00 a.m. to 5:00 p.m. Monday through Friday and is for utility payments only. For safety reasons, walk-ups are not accepted.
Payment Options
We accept cash, checks, cards, money orders, and cashiers’ checks. Post-dated checks are not accepted. Effective Oct. 1, 2013, the City of Devine will charge a 5% processing fee on ALL card transactions.
Please include your bill stub with your payment. If no stub can be provided, please include the name on the account, address, or account number to ensure the proper account is credited.
When you pay your bill online and have not set up an account, you will need your account number and the amount of the last payment made. If it’s not letting you set up an account, you may need to disable your pop-up blocker.
The City of Devine has established an Identity Theft Prevention Program, which does not allow us to disclose confidential information to anyone other than the person(s) on the account. Please review our documentation on account identity theft prevention and verification below:
- Confidentiality Request Form (Residential Accounts)
- Confidentiality Request Form(Commercial Accounts)
- SERVICE AGREEMENT
- ACUERDO DE SERVICIO
- Identity Theft Flyer
- Identity Theft Flyer (Spanish)
- New Business Form
SERVICE PROBLEMS
Water Billing Inquiries
For water billing inquiries, please get in touch with Customer Service at 830-663-2804.
Water Line Problems
The City maintains the mains and service line to the meter. Trouble in the line between the meter and the house is the customer’s responsibility. For Service inquiries, contact the City at 830-663-2804.
Sewer Line Problems
The City maintains the mains and lateral lines to the property line tap. Trouble in the line between the tap and the house is the customer’s responsibility. For service inquiries, contact the City at 830-663-2804.
Refuse
All refuse collection and disposal within the City is performed by Republic Services. For service inquiries or problems, please report to 830-663-2804
RATE CHANGES FOR THE CITY OF DEVINE
Effective January 2025, the new Water and Sewer Rates have gone in effect, your January 2025 Billing Statement Reflects these new rates
Meter Size: ¾” & 5/8” – Residential & Commercial
| Usage | Inside City Limits | Outside |
|---|---|---|
| Base Rate | $56.52 | $134.23 |
| Every 1,000 up to 5,000 | 6.00 | 8.25 |
| 6,000 to 10,000 | 6.50 | 8.75 |
| 11,000 to 20,000 | 7.00 | 9.25 |
| 21,000 to 30,000 | 7.50 | 9.75 |
| 31,000 to 55,000 | 8.00 | 10.25 |
| 56,000 to 80,000 | 8.75 | 11.00 |
| 81,000 to 130,000 | 9.25 | 11.50 |
| Over 131,000 | 9.75 | 12.00 |
Meter Size: 1” – Residential & Commercial
| Usage | Inside City Limits |
|---|---|
| Base Rate | $71.15 |
| Every 1,000 up to 5,000 | 6.00 |
| 6,000 to 10,000 | 6.50 |
| 11,000 to 20,000 | 7.00 |
| 21,000 to 30,000 | 7.50 |
| 31,000 to 55,000 | 8.00 |
| 56,000 to 80,000 | 8.75 |
| 81,000 to 130,000 | 9.25 |
| Over 131,000 | 9.75 |
Meter Size: 2” – Residential & Commercial
| Usage | Inside City | Outside | Contractors |
|---|---|---|---|
| Base Rate | $151.61 | $285.66 | $285.66 |
| Every 1,000 up to 5,000 | 6.00 | 8.25 | 10.62 |
| 6,000 to 10,000 | 6.50 | 8.75 | 11.12 |
| 11,000 to 20,000 | 7.00 | 9.25 | 11.62 |
| 21,000 to 30,000 | 7.50 | 9.50 | 12.37 |
| 31,000 to 55,000 | 8.00 | 10.25 | 13.12 |
| 56,000 to 80,000 | 8.75 | 11.00 | 14.37 |
| 81,000 to 130,000 | 9.25 | 11.50 | 15.37 |
| Over 131,000 | 9.75 | 12.00 | 16.87 |
Meter Size: 3” – Residential & Commercial
| Usage | Inside City Limits |
|---|---|
| Base Rate | $400.27 |
| Every 1,000 up to 5,000 | 6.00 |
| 6,000 to 10,000 | 6.50 |
| 11,000 to 20,000 | 7.00 |
| 21,000 to 30,000 | 7.50 |
| 31,000 to 55,000 | 8.00 |
| 56,000 to 80,000 | 8.75 |
| 81,000 to 130,000 | 9.25 |
| Over 131,000 | 9.75 |
Meter Size: 4” – Residential & Commercial
| Usage | Inside City Limits |
|---|---|
| Base Rate | $473.41 |
| Every 1,000 up to 5,000 | 6.00 |
| 6,000 to 10,000 | 6.50 |
| 11,000 to 20,000 | 7.00 |
| 21,000 to 30,000 | 7.50 |
| 31,000 to 55,000 | 8.00 |
| 56,000 to 80,000 | 8.75 |
| 81,000 to 130,000 | 9.25 |
| Over 131,000 | 9.75 |
Meter Size: 6” – Residential & Commercial
| Usage | Inside City Limits |
|---|---|
| Base Rate | $948.79 |
| Every 1,000 up to 5,000 | 6.00 |
| 6,000 to 10,000 | 6.50 |
| 11,000 to 20,000 | 7.00 |
| 21,000 to 30,000 | 7.50 |
| 31,000 to 55,000 | 8.00 |
| 56,000 to 80,000 | 8.70 |
| 81,000 to 130,000 | 9.25 |
| Over 131,000 | 9.75 |
Meter Size: 8” – Residential & Commercial
| Usage | Inside City Limits |
|---|---|
| Base Rate | $1,351.05 |
| Every 1,000 up to 5,000 | 6.00 |
| 6,000 to 10,000 | 6.50 |
| 11,000 to 20,000 | 7.00 |
| 21,000 to 30,000 | 7.50 |
| 31,000 to 55,000 | 8.00 |
| 56,000 to 80,000 | 8.75 |
| 81,000 to 130,000 | 9.25 |
| Over 131,000 | 9.75 |
Effective October 2025, the new Water and Sewer Rates have gone in effect, your October 2025 Billing Statement reflects these new rates
Monthly Sewer Rates:
Residential Customers: Monthly service charge to be based on the averaged three (3) winter months (December, January, and February) metered water billing for this year:
First 1,000 gallons per month $45.11
All excess of 1,000 gallons $ 5.00 / 1,000
New Customers: Monthly service charge to be based on the monthly metered water usage for the first three (3) months and thereafter an average of the three (3) winter months.
Business and Commercial: Monthly service charge to be based on the monthly metered water usage:
First 1,000 gallons per month $45.11
All excess of 1,000 gallons $ 5.00 / 1,000
Minimum charge: $45.11
Reminder:
December, January and February are the months used to average water consumption for the purpose of establishing a customer’s sewer rate for the upcoming year. The water usage will be averaged for each customer and the new sewer rate for the year will be on your March bill.
Please be aware of this as you use water during these months. If you have any water leaks or other problems that will cause your consumption to be high, call Devine City Office at 830-663-2804 to inform us of this so that we may take this into consideration when assessing a new sewer charge for your account.
Garbage Rates:
Residential Waste wheeler $27.57
Extra Waste Wheeler Res. $13.24
Commercial Waste Wheeler $38.41
Extra Waste Wheeler Comm. $13.26
Visit our website for more information at: www.cityofdevine.org
Any questions, contact City Hall, 830-663-2804
