Implementation of Stage 3 Critical Period

The Edwards Aquifer has implemented STAGE 3 CRITICAL PERIOD MANAGEMENT in the San Antonio Pool, effective June 14, 2022. We are asking the citizens of Devine to start conserving water by watering early in the morning or at night. We also suggest that you check for any leaks around the house as well as for hung toilets that may be leaking.  The City will continue to keep you updated on any further changes on the water restrictions. Edwards Aquifer Authority – Implementation of Stage III

Click here for a The City of Devine’s Stage 1 & 2 Water Restrictions: Stage 1 Water Restrictions March 9, 2022 and Summary of Devine’s Stage 2 Water Use Restrictions Effective April 11, 2022

COVID-19 Relief Program 

The COVID-19 Relief Program can assist people who have been effected by COVID-19. They can help you pay utility bills and assist with other financial needs. Please click on link above to be directed to the website to apply. 

Payments can be taken in the office, Monday – Friday from 8:00am – 12:00pm and 1:00pm – 5:00pm.  Also, payments can be dropped off after hours in the night drop which is located below the drive-thru window. We are also encouraging our customers to make online payments.

City of Devine
303 South Teel Drive
Devine, Texas 78016
Phone: 830-663-2804
Fax: 830-663-2208
City Office Hours:
8:00am-12:00pm
1:00pm-5:00pm

e-mail:  utility.billing@cityofdevine.com

Utility Department phone lines are answered by the Medina County Sheriff’s Office after 5:00pm Monday thru Friday, weekends and holidays.

When you are paying your bill on line and have not set up an account, you will need your account# and the amount of the last payment made. If it’s not letting you set it up you may need to disable your pop up blocker.

The mission of Devine Municipal Utilities is to provide reliable utility service for our owners at the lowest reasonable cost; to maintain and operate facilities that will assure safe potable water and wastewater treatment, giving due consideration to conservation and environmental impacts; and to plan for the future to assure adequate resources with progressive but sound economic reasoning.

Our drive through is available from 8:00am to 5:00pm Monday through Friday and is for utility payments only. No walk ups will be accepted for safety reasons.

Payment Options
We accept cash, checks, credit or debit cards, money orders and cashiers checks. No post dated checks will be accepted. Effective Oct. 1, 2013 the City of Devine will charge a 5% processing fee on ALL Credit Card Transactions.

Make sure you include your bill stub with your payment. If no stub can be provided, please include the name on the account, address or account number to ensure the proper account is credited.

When you are paying your bill on line and have not set up an account, you will need your account number and the amount of the last payment made. If it’s not letting you set it up an account, you may need to disable your pop up blocker.

The City of Devine has established an Identity Theft Prevention Program which does not allow us to disclosed confidential information to anyone other than the person(s) on the account. Please review our documentation on account identity theft prevention and verification below: 

• Confidentiality Request Form (Residential Accounts)
• Confidentiality Request Form(Commercial Accounts)
• SERVICE AGREEMENT
• ACUERDO DE SERVICIO
• Identity Theft Flyer
• Identity Theft Flyer (Spanish)
• New Business Form
  

Water Billing Inquiries
For water billing inquiries, please contact Customer Service at 830-663-2804.

Water Line Problems
The City maintains the mains and service line to the meter. Trouble in the line between the meter and the house is the responsibility of the customer. For Service inquiries, contact the City at 830-663-2804.

Sewer Line Problems
The City maintains the mains and lateral lines to the property line tap. Trouble in the line between the tap and the house is the responsibility of the customer. For service inquiries, contact the City at 830-663-2804.

Refuse
All refuse collection and disposal within the City is performed by Republic Services. For service inquiries or problems, please report to 830-663-2804

• Hotels, Motels, Laundromats & Restaurants: variable deposit based on the average of the previous occupant’s last three months’ bills.
• Home owners must provide legal proof of ownership in order to pay Homeowner’s Deposit. No rent or lease to own will be accepted as an ownership.
• Deposits must be paid in full before services can be connected.
• Renters must provide a lease agreement from landlord and physical address.
• Housing Authority Renters include Section 8; these customers need to provide a copy of the Housing Contract or documentation showing they qualified for Section 8.
• Realtors: in order to have 24 hour water service for inspection, there is a $10 turn-on fee & $10 turn-off fee, which needs to be paid up front.

• View our monthly newsletter for deadlines on utility bills due and cutoff dates. 

Meters are read around the 15th of every month. If you feel there is something wrong with your meter, please notify the city office at (830) 663-2804.

Water, Sewer and Garbage billing payments are due by the 15th of each month (next business day if the 15th falls on a weekend or holiday). Payments may be made at City Hall located at 303 S. Teel Drive or online through our city website, www.cityofdevine.org. When making payments during normal business hours (either in the office or the drive-thru window) please keep in mind that the Clerks are required to give you a receipt. A payment slot is available for drop-off payments; it is located underneath the Drive Thru Window. Please do not drop off cash! After the 15th, a 10% penalty will be added to your current bill, if it has not yet been paid, and your account will be considered past due. If your past due bill is not paid by the 3rd of each month in its entirety, which includes penalty, you will be subject to disconnection; however keep in mind that disconnection dates are tentative and subject to change. On the day of cut-off, customers who come in or drive up to pay after 8:00 a.m. and have not yet been cut-off; will be charged a $10.00 Administrative Fee to avoid the cut-off. If the customer has already been cut off, a $50 Reconnect Fee and the full balance of your account (past due & current) must be paid before services are restored. We do accept credit cards as a form of payment at the city office or online; however, we are not set up to take credit card payments over the phone. For more information call (830) 663-2804.

A $50 Administrative Fee and the full balance of your account must be paid before services are restored.

The City will charge a $200.00 fee for anyone who tampers with a City water meter and may be reported to the Police department for theft of services. Please see city ordinance below.

Ordinance on Tampering With Water Meter 9-16

MONTHLY WATER USE (rate per 1,000 gallons)

If at any time the Edward’s Aquifer puts a restriction on the City, the City can terminate selling water to Non Residential/Contractors.

These rates are applicable to all sales or service of water. All leakage between a meter and a building is the responsibility of the owner, tenant or occupant of the building.

View the Devine 2022 CCR Report Water Quality here.

EAA (EDWARD’S AQUIFER AUTHORITY) FEE: Flat fee for each active water account based on the annual permit fee required from the city by the EAA. This additional flat fee may vary depending on the number of active water accounts.

Reminder:

December, January and February are the months used to average water consumption for the purpose of establishing a customer’s sewer rate for the upcoming year. The water usage will be averaged for each customer and the new sewer rate for the year will be on your March bill.

Please be aware of this as you use water during these months. If you have any water leaks or other problems that will cause your consumption to be high, call Devine City Office at 830-663-2804 to inform us of this so that we may take this into consideration when assessing a new sewer charge for your account.

Residential Customers: Monthly service charge to be based on the averaged three (3) winter months (December, January, and February) metered water billing for this year.

New Customers: Monthly service charge to be based on the monthly metered water usage for the first three (3) months and thereafter an average of the three (3) winter months.

Business and Commercial: The monthly service charge is based on the monthly metered water usage:

Reminder:

December, January and February are the months used to average water consumption for the purpose of establishing a customer’s sewer rate for the upcoming year. The water usage will be averaged for each customer and the new sewer rate for the year will be on your March bill.

Please be aware of this as you use water during these months. If you have any water leaks or other problems that will cause your consumption to be high, call Devine City Office at 830-663-2804 to inform us of this so that we may take this into consideration when assessing a new sewer charge for your account.

Customer will pay for the cost of the line extension of water and sewer mains. Cost will be determined by Public Works and will be based on estimated cost of material, labor and/or equipment.

Customer making sewer taps will be responsible for connecting to the city line within 60 days of the date that sewer tap was paid to the city.

If you decide to transfer to a new residence in town, please contact the City Office. In order to transfer your account the account holder must fill out and sign the Request Form in advance for a work order to be issued out. Please keep in mind that all service orders are picked up at 10:00 am and 2:00 pm,  Monday – Friday. Any work order request placed after 2:00 p.m. will be scheduled for the next business day during one of the scheduled pick up times. A $10.00 charge per service will be added to the next month’s bill when accounts are transferred from one address to another.

Keep in mind when transferring, the City will only allow 7 days to keep services on at previous address. If more days are needed, customer will be responsible for paying an extra deposit. Contact City Hall for more information on deposit amounts.

If you decide to move out of the City, please contact the office to finalize your account so that we can update your forwarding address. In order to final your account the account holder must fill out and sign the Request Form in advance for a work order to be issued out.  Please keep in mind that all service orders are picked up at 10:00 am and 2:00 pm, Monday – Friday. Any work order request placed after 2:00 p.m. will be scheduled for the next business day during one of the scheduled pick up times.  Please be aware that if the customer doesn’t notify the City to final the account they will continue to accrue charges for two months and will be responsible for the final bill (the city cannot legally final an account until 2 mos. of non-payment).

The City will charge $25.00 for each returned check. The City retains the right to terminate utility services immediately if the customer does not pay their account in full. Termination of utility services will be automatic if this is the second insufficient funds check received by the City during the past one (1) year period or if payment was made to avoid disconnection.

If you have any questions, please contact the City Office at (830) 663-2804. Lobby and drive-thru window hours are Monday through Friday, 8 am-12:00 Noon and 1:00 pm-5:00 pm. The night drop (located at the drive-thru window) is available 24 hours a day.

Others charges:

Anyone requesting a work order for service availability will be charged $20.00 per service. The City will do a work order, and complete it within a two week period. If a problem due to unusual circumstances arises, then the city shall extend the period for completing the work order. This service is only provided for empty lots or existing customers wanting to add a service to their account (water & sewer).

The City will not charge for the first service call on a work order, but will charge a $10.00 fee for each service call made after the first call to the same address for the same work order.

• The City will charge a $10.00 fee for a work order to turn off and turn on water meter, if the customer does not have a valve on their side.
• Any customer not having a cut-off valve installed will need to install one to be able to turn off their water meter in the event there is a water leak on your side.
• If a customer calls in with water or sewer problem and the problem is on the customer’s side, there will be a charge of $10 added to their bill.
• Data Logs: a customer can request a data log is they feel their consumption is high. There isn’t a fee for requesting it, but the city will charge $0.25 per page if the customer wants a copy of the data log. A request need to be made to the city and it can take up to two weeks to get the data log completed.
• Meter Testing: if a customer is not satisfied with the results from the data log & they would like the meter tested, there is a charge for this service, based on what the company charges the city for testing the meter. If the meter is within AWWA standards or registering below the AWWA standards, the customer will be responsible for the cost of the water consumption and the testing fee. If the meter fails to meet AWWA standards of registering above AWWA standards, the city will make any necessary adjustment to the bill & refund the meter testing fee to the customer.
• Cut-off: if a customer has services interrupted due to an NSF or non-payment, the city requires full payment of the account which includes past due, current and the reconnect fee to have the services restored.

Please review our documentation on water conservation and rebate programs below:

Water Conservation Program (commercial,industrial,agricultural users)
Water Rebate Program
Water Survey Program (single family and multi family customers)

Water Waste Prohibition Policy